Once Vera processes your uploaded questionnaire, the platform will automatically organize the questions into four categories based on how confident it is in the answers.
1. Awaiting Approval
These are questions Vera has answered confidently using your documents and past answers.
The platform has matched its internal confidence threshold, so it just needs you to review and approve them.
Tip: You can select all questions in this category and click Mark as Approved in bulk once you're satisfied.
2. Needs Review
These answers were generated with lower confidence — usually because the content may be outdated or uncertain.
You should review and edit these before approving.
You can:
Modify answers using tweaks or a custom AI prompt
Assign the question to a teammate
Tag the question for future filtering
3. Needs an Answer
These are questions Vera couldn’t answer due to insufficient documentation or no relevant past answers.
They require manual input - Vera will not guess or fill these in.
4. Approved
Once you've reviewed and approved answers, they appear here.
Approved answers are:
Ready to export
Automatically saved to your knowledge base for future reuse
Filtering by Tag or Assignee
You can filter the question list using tags or assignees. This helps teammates quickly find what they need to review.
By following this guide, you'll be well-equipped to upload documents to Vera's knowledge base effectively.
For further assistance, refer to our Help Center or contact our support team.