Skip to main content

Having difficulties logging in

Alex Franch Tapia avatar
Written by Alex Franch Tapia
Updated over 10 months ago

Can't log in after receiving an invitation

After receiving your invitation and trying to Sign In with Google. You may see the following error:

This is because when you receive an invitation you can only sign up to the platform with a password and not using Single Sign-on.

To resolve this issue you can either:

  • Reset your password following this guide.

  • Get in touch with support to ask for your account to be switched to a Sign-in with Google account.

Did this answer your question?